Avaya

Avaya Aura® Platform

Transform How You Communicate, Collaborate, and Serve Your Customers

Your Foundation for Enterprise-wide Collaboration
  • Provide advanced unified communications and contact center solutions throughout your enterprise. Integrate and deliver voice, video, data, and web communications applications and services to your team anywhere―whether they’re in the office, or on the go.
  • Rely on a platform that delivers rock-solid reliability and remarkable adaptability―and lets you support new collaboration capabilities, applications, and customer services immediately.
  • Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.
  • Keep up with change and business growth. Continue to expand your communications functionality in ways you never would have imagined.

Case Study

San Jose Earthquakes

When the management of the San Jose’s Major League Soccer club, the Earthquakes, were planning for their new stadium, they asked themselves, “How do we build a stadium that can still be at the forefront of technology in three years, five years or ten years?”

The question led the Quakes to Avaya. Together, the two have created the first cloud-enabled sports venue in the MLS, which the Quakes are utilizing to continually develop new opportunities for fan engagement.

“What we found in all the studies is that fans that are more avid and have a stronger connection to the brand will go to the website more, research the players and come to more games,” says Dave Kaval, President of the San Jose Earthquakes. “They actually become brand evangelists and get others on board. Their lifetime value is higher.”


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Control and Intuitive Management

Access a full suite of tools for single-site to multi-site management, software updates, and network control. Rely on extensive remote monitoring capabilities to diagnose and resolve many issues without local human intervention, as well as automated reliability mechanisms that help maximize communications availability.

Flexibility and Adaptability for a Changing World

Start with exactly what you need and then increase capacity and capabilities as you grow. Connect up to 250,000 endpoints, and handle more than 50,000 call completions per minute across a global network. Add new applications as you need them.

Integrated, Full-Stack Solutions Stop Problems Before They Start

Multi-faceted networks can create headaches at exactly the wrong times. To prevent challenges before they occur, depend on a complete, fully tested, full stack solution with common management, common hardware, and integrated services and applications across the network, all backed by Avaya’s global services and support network.

Your Communications Have to Work

Deploying applications is one thing, keeping them working in a real-time communications environment across locations, service providers, and media is another. Real-time communications are delay intolerant and need to remain accessible and efficient even when demand skyrockets. Rely on stress-tested solutions configurable to five 9s across your network―a standard that more than 95% of the Fortune 500 trust their communications to every day.

Let the Collaboration Begin

Keep your team engaged, interactive and working together with audio, video, and web-based conferencing that drive the velocity of your business. Invoke applications with a simple click, making ad-hoc collaboration in real-time as simple as a swipe on your screen. Reallocate bandwidth on the fly to accommodate video demands, and get the video quality you need without disrupting any of your other communications.

Mobilize Your Workforce, Regardless of Location

Turn bring-your-own-device requests into a competitive advantage. When you’re mobile, have the same communication features―including voice, presence, messaging, and conferencing―you have when in the office.

Improve Customer Service

Streamline your customer contact center with powerful tools and agent clients that support voice, web chat, email, and video chat. See customers’ interaction histories and social media postings, as well as a list of company experts available to help answer questions, all with the reporting and data capture necessary to make tomorrow’s operations even more successful than today’s.

• Cost Effective

Streamline communications with a single solution. Scale across locations large and small, reduce overhead costs for administration, dynamically optimize bandwidth, virtualize your core communications capabilities, and keep everyone connected regardless of location.

• Resilient

Configure your platform for up to 99.999% availability. Keep your business communications and customer contact solutions up and running, providing a dependable and consistent link between your enterprise and the outside world.

• Investment Protection

Continue moving forward across digital, IP, and SIP-based solutions with core and application upgrade paths that renew and extend your investment.




Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. Avaya Breeze enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.

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