Avaya Breeze™ Platform
Take the Fast Lane to Great Communications Applications
- Meet and exceed your business and customer needs to improve internal productivity and customer experience. How? Give your application developers better tools to quickly deliver innovative communications applications.
- Save time and expense in developing new―and improving existing―communications and customer experience applications. Avaya Snap-ins are modular, reusable code or capabilities that connect, enable, or facilitate a specific application’s action or outcome in your environment. Developers simply “snap in” the code modules to immediately integrate new functions.
- Provide value when you use individual Snap-ins independently. Achieve exponential benefits by using Snap-ins together. For example, use Snap-ins to:
- Give users click-to-call or video chat capabilities from within your mobile apps and web pages.
- Create simpler, more effective ways to continuously collect and use real-time data to improve business response times and improve customer experiences.
- Use a data driven real-time resource matching engine and leverage up to the minute customer and business data to optimize achievement of desired business outcomes.
- Integrate real-time speech search into your enterprise and contact center applications and workflows.
- Implement one-number dial in and voice-driven logins to bypass the need to repeatedly enter conference numbers and passcodes.