Avaya

Avaya Breeze™ Platform

Take the Fast Lane to Great Communications Applications

Simplify Application Development with Pre-built Code Modules
  • Meet and exceed your business and customer needs to improve internal productivity and customer experience. How? Give your application developers better tools to quickly deliver innovative communications applications.
  • Save time and expense in developing new―and improving existing―communications and customer experience applications. Avaya Snap-ins are modular, reusable code or capabilities that connect, enable, or facilitate a specific application’s action or outcome in your environment. Developers simply “snap in” the code modules to immediately integrate new functions.
  • Provide value when you use individual Snap-ins independently. Achieve exponential benefits by using Snap-ins together. For example, use Snap-ins to:
    • Give users click-to-call or video chat capabilities from within your mobile apps and web pages.
    • Create simpler, more effective ways to continuously collect and use real-time data to improve business response times and improve customer experiences.
    • Use a data driven real-time resource matching engine and leverage up to the minute customer and business data to optimize achievement of desired business outcomes.
    • Integrate real-time speech search into your enterprise and contact center applications and workflows.
    • Implement one-number dial in and voice-driven logins to bypass the need to repeatedly enter conference numbers and passcodes.

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Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. Avaya Breeze enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.

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