Avaya

Avaya IP Office™ Platform

A Simple, Powerful, Unified Collaboration Solution

Engagement Can Accelerate Growth and Revolutionize How You Do Business
  • Transform the way you conduct business by creating a seamless engagement experience for your customers and employees. Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact center, video, and unified communications―all in a flexible platform from Avaya.
  • Protect your investment with a solution that easily and affordably scales as your communications needs change. Starting with as few as five users, Avaya IP Office™ easily expands to 3,000 users, at a single site or up to 150 locations.
  • Enable your mobile workforce to collaborate and promote commerce―any place, any time, and on any device.
  • Reduce IT overhead with true plug and play that effortlessly rolls out applications to your staff. WebRTC applications provide click-to-call capabilities from Google for Work, Salesforce.com, and Microsoft Office 365.
  • Rely on Avaya support services to optimize your solution’s performance. We can help you maximize system uptime and protect your investment in Avaya technology.
  • Accelerate growth by using a complete IP Office solution to create seamless engagement throughout your business. Learn more in our Engagement Everywhere eBook.

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All the Great Functionality of IP Office, All the Benefits of the Cloud

Start realizing the benefits of the cloud―at your own pace. Support new users, new capabilities, or seasonal capacity requirements from the IP Office cloud. Hybrid cloud makes it seamless. And since it’s the same great product in the cloud as on your premises, your employees already know how to use the system.

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Meet from Anywhere, on Any Device―Just Like You’re in Person

Video brings engagement to life. Whether you are meeting with co-workers in a remote office, partners across the country, or customers around the world, enjoy the experience of face-to-face meetings via simple, intuitive, and convenient video. See others in HD video, and annotate and share presentations to make meetings more productive, efficient, and meaningful. All you need is a network connection and a PC, Mac, or mobile device. Avaya IP Office virtual meeting rooms work with the latest video conferencing room systems. Our video portfolio includes:

Stay Connected for Non-Stop Productivity, from Anywhere

Being on the road no longer means being out of the office. Each staff member has just one number that customers use to reach them in any location, on any device. Route all calls through your office to assure privacy. Reduce carrier charges by placing calls over available WiFi. And give remote and mobile staff in-office capabilities from virtually any device, including access to the corporate directory, conference control, presence, and instant messaging. Your staff can use an IP Phone at home―without the VPN overheads―enabled by Avaya Session Border Controller.

• A Purpose-Built System

Accelerate growth and transform your business with a complete, integrated solution―collaboration, mobility, multichannel contact center, networking, security, video, and support services―all from a single source.

• Business Communications Providing Engagement Everywhere

Enable unbound commerce regardless of place, time, device, or application. Employees can engage anywhere and anytime to capture opportunities and create value.

• Administration Made Simple

Eliminate IT headaches by centrally managing your IP Office solution with web-based administration, whether you have five users or 3,000, in one location or across up to 150 sites around the world.

Build Your Business on Scalable, Reliable, and Proven Network Technology

Future-proof your business network with secure wired and wireless Avaya networking solutions for the most demanding converged network environments. Get set up automatically with a single command, and make IP handsets operational in minutes. Application-level visibility helps ensure your network delivers uncompromised access to the applications you prioritize. Enjoy high availability and uptime with resilient architecture, all secured with identity-based access control that promotes BYOD for staff and visitors. Learn more about the benefits of deploying Avaya networking technology with your IP Office solution. We’ll help you choose the right technology from our networking portfolio:

  • Ethernet Routing Switch 3500 Series
  • Ethernet Routing Switch 4000 Series
  • Ethernet Routing Switch 5000 Series
  • Wireless LAN 9100
  • Identity Engines

Avaya Global Services Help You Remove Complexity, Improve Performance, and Accelerate ROI

Get the most from your IP Office solution with full range of Professional Services, including a Network Readiness Assessment, Deployment and Program Management, and Solution Architecture Services. Find the information and answers you need. Get assistance from our emergency recovery team within minutes after an unplanned system outage. And have access to the latest features through software patches and updates, and major software upgrade license entitlement.

Expand Your Customer Engagement Capabilities

Improve customer experience and contact center agent efficiency by adding powerful, affordable, multichannel functionality for voice, email, web chat, SMS, and fax to your contact center. Turn a cost center into a profit center by using agent downtime to automatically initiate outbound upsell calling campaigns. Whether you choose a cloud or on-premise model, Avaya offers complete contact center solutions that grow with you:

  • IP Office Contact Center: A multichannel contact center solution designed for small to midsize businesses
  • Avaya Contact Center Select: An enterprise-class solution with advanced self-service and intelligent customer routing
  • OnAvaya™ - Google™ Cloud Platform: Contact Center and Unified Communications services with a flexible monthly subscription via the Google Cloud Platform



Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. Avaya Breeze enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.

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