Support AdvantEDGE

Support & Services
Support AdvantEDGE

SupportAdvantEDGE

DJJ TECHNOLOGIES‘ Support Advantage Plan offers a comprehensive collection of maintenance and management services and can provide businesses with a flexible solution to help them meet almost any communications systems challenge. Regardless of the nature and size of an organization, a business’ communications systems communication systems are crucial to their daily operations. Communication outages can have a significant financial impact on a business so maintaining a company’s network is clearly a top priority. A business should not be burdened by communication outages. Business needs the ability to quickly respond to any events can be the difference between revenue loss or gain. DJJ Technologies can be a business’ trusted partner to help manage a company’s network and application, enhance network performance, lower management costs, and free up resources so a business can focus on other initiatives.

SUPPORT ADVANTAGE

  • BREAK & FIX REPAIR
  • HELPDESK
  • PROACTIVE MONITORING
  • CONSULTING / DESIGN
  • CARRIER SERVICES
  • INVENTORY CONTROL
  • ON DEMAND VOICE (ODV)
  • ENTERPRISE SESSION MANAGEMENT (ESM)
  • TELECOM EXPENSE MANAGEMENT (TEM)
  • EDUCATIONAL TECHNOLOGY WEBINARS

SUPPORT TEAM

  • TIERED HELP DESK
  • HIGHLY TRAINED TECHNICIANS & ENGINEERS
  • DJJ EMPLYOYEES 4 AVAYA CERTIFIED EXPERTS (ACE’s)
  • MINIMAL WAIT TIME FOR ALL CALLS TO SUPPORT SERVICES
  • GUARANTEED CUSTOMER SATISFACTION

ENTERPRISE SESSION MANAGEMENT (ESM)

ESM preserves a company’s investment in its existing telecommunications systems while transitioning to VoIP. ESM connects disparate locations and systems, regardless of vendor or protocol. ESM breathes new life into a legacy PBX.

WIDE RANGE OF SERVICE OPTIONS

Maintenance for networks and peripherals includes software support and defective parts replacement, as well as remote and on-site support. DJJ Technologies offers all of the maintenance coverage that a business could need; with the flexibility to pick and choose the support components that suit its needs – everything from basic coverage to a comprehensive, beginning to end, support plan with ONE SINGLE CONTACT – DJJ TECHNOLOGIES.

  • GUARANTEED PRIORITY RESPONSE
  • UNLIMITED SUPPORT CALLS
  • EXPIDITED REPLACEMENT PARTS
  • PRIORITY SERVICE / PERFERED RATES (After Hours)
  • INTELIGENT PROACTIVE MONITORING & MANAGEMENT