Support

SUPPORT

Support

DJJ Technologies Support AdvantEDGE offers a comprehensive collection of maintenance and managed services and provides you with flexible solutions to help you meet almost any communication systems challenge. Flexible Solutions connect your business to the technology resources you need. Regardless of the nature and size of your organization, your communication systems are crucial to daily business operations.

These customizable support options keep your systems up and running and maximize your investment. Each support element provides unique benefits for customers looking for affordable break-fix, preventive and proactive maintenance and management services. Protect your investment with AdvantEDGE Support.

HEALTHguard safeguards your AVAYA IP-PBX, messaging platform, IP-endpoints, carrier circuits, switches, routers, processes on Application Servers – proactively managing your telephony environment. HEALTHguard is the ONLY pro-active monitoring tool created specifically for the AVAYA Communication Manager and IP Office. With HEALTHguard you get:

  • 24/7 automated monitoring of your voice network
  • Rapid diagnosis of problems
  • Reduced mean time to repair
  • Improved system health
  • Best-level protection for your investment

EXPENSEguard helps you reduce costs and increase efficiency by analyzing those areas where savings in financial and human capital are possible, including:

  • Carrier Services
  • Video conferencing & collaboration
  • On demand voice services

PROguard gives you the business intelligence you need to make smart technology decisions and manage your multi-vendor environment. PROguard provides you one point of contact for service or equipment support, as well as continuous monitoring of your system that heads-off problems before they arise.

With PROguard, DJJ’s expertise is always at your fingertips, looking after your investment and maximizing your resources.